Regular client feedback is actively sought by Corplaw, to inform how we can improve service delivery and enhance clients’ satisfaction levels. Our Client Feedback Policy is designed to:
- Indicate how we make service improvements;
- Respond urgently and appropriately to any issues brought to our attention;
- Improve our staff’s awareness and responsiveness of servicing issues; and
- Provide benchmarks to assess service quality.
The Client Feedback Policy sets out the steps that are taken and the forms of actions which Corplaw will undertake, on foot of any complaints.